Go-live is the start.
Not the finish line.
Most transformations rot in year two. Our managed services — AMS, BPO, and a release factory — keep the estate lean, current, and cheap to run.
Run, operate, evolve
Three service lines that cover the post-go-live lifecycle — priced separately or bundled.
Application Management (AMS)
L1–L3 support for your SAP, Oracle, and Microsoft estate with named engineers — not a ticket black hole.
- L1–L3 incident & request management
- Minor enhancements & configuration
- Monitoring, backups & release support
- Monthly service reviews with SLAs
Business Process Operations (BPO)
Finance, master-data, and operations processes run by people who know the platforms underneath them.
- Finance & accounting operations
- Master data management & governance
- Order-to-cash / procure-to-pay ops
- Process mining & continuous improvement
Release & Upgrade Factory
A standing quarterly cadence for patches, upgrades, and regulatory changes — so the estate never drifts back to debt.
- Quarterly patch & upgrade cycles
- Regulatory & statutory change packs
- Regression test automation
- Roadmap alignment reviews
Priced the way you budget
No opaque time-and-materials soup. Pick the commercial model that matches how your finance team plans.
Per-ticket
Pay for what breaks. Best for stable estates with low change volume.
Per-user / per-system
Predictable monthly run-rate tied to your estate size. Easiest to budget.
Outcome-linked
Base fee plus incentives tied to SLA attainment and automation targets.
We earn the keys, not take them
A structured 90-day transition — knowledge captured from your team, shadowed in production, then owned with SLAs.
Capture
Wk 1–4Run-books, credentials, tribal knowledge, and quirks documented with your current team — before anything changes.
- Knowledge-transfer sessions
- Run-book documentation
- Access & monitoring setup
Shadow
Wk 5–8We handle tickets and changes with your team reviewing every action. Trust is built on receipts.
- Supervised L1/L2 handling
- Change reviews
- SLA baseline measurement
Own
Wk 9–13Full ownership with SLAs, monthly service reviews, and a quarterly improvement backlog.
- SLA-backed operations
- Monthly reviews
- Automation backlog
Capture
Wk 1–4Run-books, credentials, tribal knowledge, and quirks documented with your current team — before anything changes.
- Knowledge-transfer sessions
- Run-book documentation
- Access & monitoring setup
Shadow
Wk 5–8We handle tickets and changes with your team reviewing every action. Trust is built on receipts.
- Supervised L1/L2 handling
- Change reviews
- SLA baseline measurement
Own
Wk 9–13Full ownership with SLAs, monthly service reviews, and a quarterly improvement backlog.
- SLA-backed operations
- Monthly reviews
- Automation backlog
One conversation.
Zero obligation.
Tell us what you're running today and what's hurting. We'll tell you honestly whether a landscape assessment is worth your time — or what to do instead.